Last updated 15th January 2020
If you purchase a course, refunds or cancellations can only be issued if:
- you have requested it within 3 days from the date of purchase;
- you have not completed (or attempted to complete) any assessments;
- you have not completed (or attempted to complete) any courses; and
- you have not received a Certificate of Achievement
How to request a refund
To request a refund or cancellation, contact us at firstname.lastname@example.org with your email address and order number.
When and how we issue refunds
Upon determining that a cancellation or refund is due to you under these Terms, we will issue such refund within 14 days of;
- our receipt of the returned Product(s); or
- our confirmation that such refund or cancellation is due to you otherwise than through return of the Products.
If you are entitled to a refund, we will refund you the net amount after deducting total 10% of payment processing fee and administrative fee through online banking to your preferred bank account.