Refund Policy

Last updated 15th January 2020

If you purchase a course, refunds or cancellations can only be issued if:

  • you have requested it within 3 days from the date of purchase;
  • you have not completed (or attempted to complete) any assessments;
  • you have not completed (or attempted to complete) any courses; and
  • you have not received a Certificate of Achievement

How to request a refund

To request a refund or cancellation, contact us at with your email address and order number.

When and how we issue refunds

Upon determining that a cancellation or refund is due to you under these Terms, we will issue such refund within 14 days of;

  • our receipt of the returned Product(s); or
  • our confirmation that such refund or cancellation is due to you otherwise than through return of the Products.

If you are entitled to a refund, we will refund you the net amount after deducting total 10% of payment processing fee and administrative fee through online banking to your preferred bank account.